Support donors and volunteers in Toronto as a Customer Service Coordinator with United Way Greater Toronto, combining database accuracy and responsive communication. This contract role serves internal staff too.
Reporting to the Manager, Customer Service, you will provide consistent service through telephone and email entry points. Your work includes processing donations, issuing tax receipts, maintaining Spark records, supporting giving platforms, and responding to department requests. The position also contributes to reporting, documentation, campaign administration, and Constituent Relationship Management objectives.
Key Responsibilities: Provide end-to-end service for donation and customer inquiries
Ensure Spark contains accurate organizational and donor records
Support giving-platform content setup, quality control, and maintenance




Coordinate United Way @work campaigns and archive reports
Provision SPC accounts and assist campaign tracking and reporting
Requirements: Administrative experience serving donors, volunteers, staff, or other constituents
Experience working with databases and related systems
Intermediate to advanced Excel and Word proficiency
Excellent written, verbal, interpersonal, and constituent service skills
Ability to prioritize deadlines and manage projects independently
Apply your donor service, database, platform, and communication strengths as United Way Greater Toronto's Toronto coordinator.

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📌 Donor Services and Database Coordinator (Ontario)
🏢 United Way Greater Toronto
📍 Ontario