Hotel industry experience and customer advocacy shape this remote Customer Success Advisor position with Event Temple, based in Canada’s PST or MT timezones.
Event Temple seeks a Customer Success Advisor who can speak in the voice of hotel customers and provide trusted guidance. You will support users of Hotel Sales and Catering software through clear communication, business analysis, and creative problem-solving. Experience with banquets, front desk, group reservations, sales, or catering is preferred.
Key Responsibilities: Help customers through chat, email, phone, and Zoom
Offer perspectives that support confident customer decisions
Analyze root causes and suggest bold business approaches
Contribute accurate articles to the knowledge base
Ensure customer stories inform feature requests
Requirements: Minimum two years of SaaS or similar experience
Preferred experience in hotel operations, sales, or catering
Solid customer interaction and communication skills
Technical aptitude with willingness to learn
Independent remote work capability in Canada
Bring hotel expertise, trusted advising, and solutions-oriented thinking to customers using Event Temple’s hotel software.

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📌 Hotel Software Customer Advocate (Ontario)
🏢 Event Temple
📍 Ontario