Help EZRA deliver excellent participant experiences through client operations, registration coordination, and process accuracy in Toronto’s hybrid workplace.
As a Client Operations Specialist within Operational Shared Services, you will manage back-office activities supporting coaching programs. The position connects participant needs with accurate invoices, revenue processing, and client workflows. You will collaborate locally and globally while handling inquiries, portals, reports, and process improvements.
Key Responsibilities: Coordinate client access setup for EZRA portals
Respond to Helpdesk enquiries and manage shared inboxes
Create service quotes and client-facing program materials
Prepare end-of-program reports highlighting client return on investment




Send participant nudges to increase program engagement
Requirements: Three or more years in back-office or administrative work
Robust attention to detail and organized process management
Ability to build collaboration locally and globally
Ability to follow and document established processes
Flexibility to meet occasional client or business deadlines
Apply client operations, participant communication, and process coordination skills to support EZRA coaching programs and global operations.

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📌 Client Operations Specialist EZRA (Ontario)
🏢 Adecco Group
📍 Ontario