Remote Case Navigators at Think Research guide patients through healthcare pathways using technology, assessments, and transparent communication. Shift flexibility is required.
As a Case Navigator, you become a key patient contact while helping people connect with appropriate care. You will assess needs, explain navigation options, and support next steps. The work includes technical troubleshooting, referrals, documentation, and privacy-conscious case management.
Key Responsibilities: Guide patients and site staff through visit readiness and authentication
Troubleshoot real-time technical issues across care pathways
Coordinate referrals, documentation packages, and diagnostic test bookings
Route inquiries and clinical issues appropriately




Document patient interactions accurately before closing cases
Requirements: College diploma, preferably Medical Office or Business Administration
Ability to prioritize multiple tasks efficiently and independently
Strong written, oral, and presentation communication skills
Comfort with technology and software
Flexibility for weekday, weekend, and holiday shifts
Bring patient navigation, technical troubleshooting, and precise documentation skills to Think Research’s fully remote healthcare service.

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📌 Remote Healthcare Case Navigator (Alberta)
🏢 Think Research
📍 Alberta