Built with Intent. Driven by YOU.
At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Perks That Drive Your Success
Assured Automotive offers comprehensive benefits as an industry leader, including:

Competitive Pay

Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

Voluntary Daily Pay option available

Job Description
At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Dealer Representative (Dealer Rep) primary responsibility and accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Boyd’s partners. The Dealer Rep plays a pivotal role in the success of the customer’s experience by ensuring they are managing the relationship between the customer, insurance company, dealership and the repair facility.

Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.

Role And Requirements

Effectively manage a positive and productive business relationship between dealership and repair facility

Accurate Diagnosis of Collision Damage & Refinishing Operations

Communicate clearly the Repair process, and address all questions to ensure client’s confidence

Manage the R.O. Package and ensure all information is captured and accurate. This package must accompany the vehicle during the delivery

Schedule Customers for repairs & assign Job Classification accordingly

Order parts & arrange sublet repairs with vendors when required for each RO

Organize Dealer sublet mechanical work

Arrange Dealer Internal and Warranty work for repairs





Adhere to all Insurance programs, procedures & guidelines

Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)

Capture all prior damages on vehicle inspection sheet including photo’s during walk-around

Document and communicate service problems related to delays

Work with the Production Supervisor on any repair related concerns/supplements

Manage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick up of tow)

Respond to and Arrange for any valet service tows or service as per Assured Claims Centre

Communicate all customer requests and needs to appropriate team members

Communicate updates with Customers & Insurance claims personnel

Update Customers on progress of vehicle through-out production

Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)

Provide 24 hour notice of vehicle ready for delivery to customer

Personal delivery of the Vehicle to customer

Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/ payment slips)

Uphold Store policies regarding payments, purchases, documentation, etc.

Support all team members when required

Participate in daily production meeting with the Management Team, as required

Participate in monthly Health & Safety and staff meeting (if required)

Attend training, information sessions and workshops recommended by Store Manager

Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT;)

Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)

Uphold Assured’s Core Values : Honesty, Integrity & Respect

Consistently demonstrates actions and behaviors supporting our “10 Promise”

Work Tools to be Utilized

Scheduling Tool: Progi Calendar, Google Calendars

Management Information System: Summit, Repair Centre

Rental Management Systems: ARMS, Dial

Comprehensive Knowledge of: Mitchell, Audatex

Parts sourcing: Car-part, Progi, APU

Education And/or Experience Required

Post-secondary education or equivalent





A minimum of 1 years previous experience in a collision repair environment or a similar role

Required Skills/Abilities

Effectively manage a fast-paced workplace, demonstrating multi-tasking ability while working under pressure

Sales driven, while successfully delivering excellent customer service

Strong attention to detail and a high degree of accuracy

Consistently demonstrates a successful client experience

Communicate effectively, both verbally and in writing

Ability to interpret work scope from vehicle estimates or work orders

I-Car Registered (working towards Gold Class certification)

Working knowledge of vehicle repairs practices

Valid G-Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Hourly
Compensation Details:

$21.65 - $31.25 per hour

Compensation Is Commensurate With Skill, Education And Experience.
Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with excellent working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive
Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

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📌 Dealer Representative (Scarborough West) (Ontario)
🏢 Assured Automotive
📍 Ontario