Coordinate software licensing support at Survalent while assisting users through portal questions, inbound inquiries, and accurate case records. The role is hybrid in Mississauga.
As a Help Desk Agent, you will process internal and external licensing requests and support customers with portal access and navigation. You will also create, assign, monitor, and update Salesforce cases while following up on outstanding requests. Collaboration with Support team members and adherence to established procedures are central to daily operations.
Key Responsibilities: Process internal and external software licensing requests
Maintain accurate licensing records and administrative documentation
Follow up on outstanding requests supporting timely resolution




Provide basic portal guidance and elevate technical issues
Comply with Survalent ISMS and QMS policies
Requirements: Ability to learn internal systems and licensing procedures
Solid written communication and professional customer service
Organized approach to documentation and operational workflows
Business, communication, or information technology education preferred
Licensing coordination experience is an asset
Use careful documentation, licensing coordination, and customer support abilities to strengthen Survalent’s Mississauga Support Operations workflows.

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📌 Software Licensing Support Coordinator (Ontario)
🏢 Survalent
📍 Ontario