Apply medical terminology and pharmacology knowledge remotely as a Medical Information Specialist supporting pharmaceutical client inquiries and safety information requests.
At ProPharma, this Medical Information Specialist supports the Medical Information Contact Center. You will respond to consumers, healthcare professionals, and external customers while documenting adverse events, product complaints, and special situation events. The work follows regulations, industry standards, ProPharma procedures, and client practices.
Key Responsibilities: Respond to medical and safety information requests through multiple channels
Provide labeled and unlabeled responses using approved information
Document adverse events, pregnancy reports, and product complaints
Log inquiries accurately in inquiry handling systems




Perform quality checks on correspondence and recorded inquiries
Requirements: Life science degree
Working knowledge of medical terminology, pathophysiology, and pharmacology
Excellent written, verbal, and empathetic customer service communication
Robust analytical, critical thinking, planning, and organizational abilities
Proficiency with Microsoft Office, Adobe Acrobat, and document systems
Use scientific knowledge, careful documentation, and clear communication to deliver compliant medical information services for ProPharma clients.

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📌 Remote Medical Information Specialist (Ontario)
🏢 ProPharma Group
📍 Ontario