Guide GitLab subscription renewals through customer conversations, usage discovery, and accurate account documentation in an all-remote workplace.
As an Associate Renewals Manager, you will speak with existing customers throughout the renewal cycle to understand current use and future direction. You will connect unmet needs with GitLab capabilities, surface additional seats, tiers, or modules, and help structure renewal documentation. Senior team members review complex outputs.
Key Responsibilities: Conduct consultative conversations throughout customer renewal cycles
Identify new use cases and unmet account needs
Connect customer needs with relevant GitLab capabilities
Structure renewal documents around identified expansion
Communicate proactively with customers and internal stakeholders
Requirements: Growth mindset and proactive ownership
Clear verbal and written communication skills
Understanding of basic renewal processes
Exposure to advanced renewal scenarios
Ability to travel for trainings, offsites, or customer meetings
Apply customer insight, communication, and renewal knowledge to support GitLab retention and expanded product adoption.

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📌 Associate SaaS Renewals Account Manager (Alberta)
🏢 Big Internet Seller Services
📍 Alberta