Help Automérite™ customers by phone while guiding them through digital self-service tools from Intact’s Laval or Montreal Downtown office.
This current Customer Service Representative role belongs to Intact’s Digital Centre of Expertise. You will handle general inquiries, account adjustments, re-enrollments after cancellation, and customer issues. The schedule runs Monday to Friday from 11:00 a.m. to 8:00 p.m., plus a rotating Saturday shift every four weeks.
Key Responsibilities: Provide telephone support as Automérite™’s first contact
Process customer re-enrollments following cancellation
Resolve customer issues and answer general inquiries
Promote self-service through available digital tools
Send policies or requested customer documents
Requirements: Six months of experience or more
Strong communication skills with independent work habits
French and English bilingualism for regular customer interactions
Experience with Apple and Android systems
Call-centre experience is an asset
Use your communication and digital support skills to assist Automérite™ customers through Intact’s growing service team.

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📌 Automérite Customer Support Representative (Quebec City)
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