Support E-Comm’s emergency communications services with technical troubleshooting, incident prioritization, and responsive client assistance. This regular full-time position requires service desk shift work.
Reporting to the Service Desk Supervisor, the Service Desk Technician 1 serves as a central contact for Technology Services. You will handle tier-one requests involving operating systems, applications, network connectivity, devices, and telephony. Accurate documentation, active listening, and timely escalation support clients and critical services.
Key Responsibilities: Identify incident impact, urgency, scope, and required priority
Investigate technical issues through focused questions and established checks
Apply approved fixes and verify outcomes with users




Escalate outages and unresolved matters to technical staff
Prepare knowledge-based articles and document troubleshooting results
Requirements: Computer information systems certificate or equivalent qualifications
Ability to assess and prioritize incoming incidents and requests
Knowledge of IT service management methods and ITIL practices
Ability to use ping, ipconfig, nslookup, and diagnostic tools
Ability to communicate effectively and maintain confidentiality
Use structured troubleshooting, sound judgment, and transparent communication to support E-Comm clients and emergency technology services.

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📌 Emergency Communications IT Support Technician (British Columbia)
🏢 E Comm 9 1 1 | Emergency Communications for British Columbia
📍 British Columbia