Manage customer orders and follow-ups for Malach Metal and Machining, using accuracy, organization, and clear communication across Manitoba manufacturing operations.
This Customer Service Representative role supports customers from inquiry through delivery updates and issue resolution. You will review purchase orders, identify missing information, maintain communication records, and ensure commitments reach the appropriate internal teams. The position works with Sales, Production, Shipping, Engineering, Estimating, and Quality while building knowledge of Malach’s products, services, and processes.
Key Responsibilities: Review purchase orders for completeness and accuracy
Clarify discrepancies before processing customer information
Track open orders and outstanding follow-up actions




Communicate changes, delays, and delivery information
Maintain organized records, documentation, and customer notes
Requirements: Ability to organize multiple requests and follow-ups
Robust problem-solving and escalation judgment
Ability to learn manufacturing terminology and processes
ERP or order management experience is an asset
Manufacturing or business-to-business experience is an asset
Use disciplined order management and cross-functional coordination to help Malach customers stay informed, supported, and confident.

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📌 Order Management Customer Support Specialist (Manitoba)
🏢 Malach Metal & Machining
📍 Manitoba