Service Technician

About the Role

- We are seeking a hands-on and customer-focused Service Technician to join our team. In this role, you will be responsible for servicing, troubleshooting, repairing, and maintaining commercial cleaning equipment, as well as Kitchen, Laundry, and Food Processing (KLFP) systems and chemical dispensing equipment.

- The successful candidate will provide reliable technical support, perform preventative maintenance, respond to service calls, and help ensure equipment operates safely and efficiently. This role is ideal for someone with mechanical or technical aptitude who enjoys troubleshooting equipment, working directly with customers, and learning new technologies.

Key Responsibilities

- Diagnose, troubleshoot, repair, and maintain commercial cleaning equipment, including pressure washers, floor scrubbers, and small engines.

- Perform equipment servicing and repairs in the workshop and at customer locations.

- Service and support Kitchen, Laundry, and Food Processing (KLFP) systems to ensure reliable operation and proper chemical performance.

- Install, configure, calibrate, and maintain chemical dispensing systems at customer facilities.

- Conduct preventative maintenance, equipment inspections, and system calibrations to maintain performance and safety.

- Complete pre-delivery and post-delivery equipment inspections.

- Maintain accurate service records, including work performed, service calls, billable hours, and parts used.

- Maintain replacement parts inventory and ensure the service van is clean, organized, and properly stocked.





- Manage scheduled service calls efficiently and respond to urgent repair requests as required.

- Assist the Sales and Management teams with equipment demonstrations, rentals, and technical support.

- Promote planned maintenance agreements to help customers minimize equipment downtime.

- Provide customers with guidance on equipment operation, maintenance, and care.

- Participate in after-hours or weekend emergency service calls when required.

Qualifications and Requirements

- High school diploma or equivalent.

- Valid Ontario Class G driver's licence and an acceptable driver's abstract.

- Mechanical or technical aptitude, with the ability to diagnose and troubleshoot equipment issues.

- Ability to read and interpret product manuals, technical diagrams, and schematics.

- Strong organizational skills and attention to detail.

- Basic computer skills for service documentation, logging service calls, recording billable hours, and ordering parts.

- Strong communication and interpersonal skills when working with customers, colleagues, and suppliers.

- Professional, customer-focused approach with a commitment to quality service.

- Ability to work independently, manage service schedules, and prioritize tasks effectively.

- Willingness to learn recent equipment, systems, and technical skills.

Preferred Experience

- Experience in one or more of the following areas is an asset:

- Commercial cleaning equipment or industrial machinery.

- Small engine repair and maintenance.

- Electrical or electronic troubleshooting.

- Appliance, automotive, or mechanical equipment repair.

- Preventative maintenance and field service.

#CASYN

📌 Service Technician (Barrie)
🏢 Synectics Workforce Group
📍 Barrie