Company: Mi-Trato Digital Solutions
Position: Support Specialist
Location: 4724 60th St, Red Deer, AB, T4N 7C7
Job Type: Full-time

About Us:
Mi-Trato Digital Solutions is a forward-thinking company dedicated to providing creative digital services. We are currently looking for a motivated and customer-oriented Support Specialist to join our team in Red Deer.

Job Summary:
The Support Specialist will be the primary point of contact for our clients, assisting them with technical inquiries, troubleshooting digital solutions, and ensuring an exceptional user experience. This role requires excellent communication skills, technical curiosity, and a passion for helping others succeed.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose, troubleshoot, and resolve client issues related to our digital platforms and services.
- Guide users through product features, installation steps,



and system configurations.
- Escalate complex technical issues to the appropriate internal development or engineering teams.
- Document client interactions, feedback, and technical resolutions to improve our internal knowledge base.

Compensation and Schedule:

- Salary Range: CA$ 22.40 - CA$ 27.40 per hour
- Hours: 40 hours per week (Fixed hours)
- Schedule: Flexible schedule options available

Benefits:
We offer an excellent work environment with a variety of benefits for our full-time team members, including:

- Paid time off
- Flexible work schedule
- Casual dress code
- On-site parking

Pay: $22.40-$27.40 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person

📌 Support Specialist (Red Deer)
🏢 Mi-Trato Digital Solutions
📍 Red Deer