Creature Comfort Pet Emporium, an independent natural pet food and raw feeding store in St. Jacobs, is hiring a part-time pet store customer service associate. Help pet owners with nutrition and health consults, and join a team that also supports Hobo Haven Rescue, our sister organization. We’re minutes from Waterloo, Elmira and Kitchener.

We specialize in raw feeding, natural pet food and treats, and holistic, herbal remedies and supplements. You’ll be part of a knowledgeable team that helps customers find the right nutrition and products for their dogs and cats.

MUST LOVE DOGS. Team members are also periodically involved during shifts with rescue intakes, basic rescue dog grooming assistance, and foster dogs who spend a few hours socializing at the store with other rescue volunteer team members. Dogs do not live at the store, but are frequently coming in for rescue supplies and assistance.

Schedule

- All shifts fall between 10am and 6pm, with no evenings. Full daytime availability, with one weekend shift weekly (typically Saturdays) , is required.
- Shifts are most commonly scheduled on Tuesdays, Fridays and Saturdays.
- We are closed Mondays.

Responsibilities

- Provide excellent customer service and detailed pet nutrition and health consultations
- Stock freezers and shelves, and manage inventory
- Data entry and POS inventory maintenance (Shopify)
- Support all aspects of daily retail pet store operations

Requirements

- Retail or pet industry experience (1+ year of pet store experience preferred)
- Computer skills with Excel proficiency
- Ability to stand for long periods and repeatedly lift up to 40 lbs




- Reliable transportation and a valid driver’s license (the bus system is not reliable in our area)
- Strong multitasking and attention to detail, as a team player who also works well independently
- Fluent in English
- This is a permanent, part time position

Assets

- Education or experience with commercial raw pet diets and holistic pet remedies and nutraceuticals
- Shopify POS experience (we will train)

Benefits

- Employee discount
- Small team environment
- Paid training; we invest months in training the right long-term team member
- Salary commensurate with relevant pet industry experience. Regular wage reviews.

We’d love to hear from you!
Please submit your resume and a cover letter, telling us why you’d be a fantastic addition to our team, about your passion for pets, your related retail/customer service experience, and your specific weekly hours of availability within your cover letter.
Please also outline how this permanent part time position fits into your future career goals.

Creature Comfort Pet Emporium
1553 King St N, St. Jacobs, ON N0B 2N0
www.creaturecomfort.ca

We thank all applicants; only those selected for an interview will be contacted.

Job Type: Permanent

Pay: $18.00-$19.00 per hour

Expected hours: 21.0 – 25.0 per week

Benefits:

- On-site parking
- Store discount

Application question(s):

- Are you a Canadian citizen?

Experience:

- Pet store: 1 year (preferred)

Language:

- Fluent english (required)

Licence/Certification:

- Driving Licence and your own vehicle? (required)

Work Location: In person

📌 Pet Store Customer Service (Permanent Part-Time) (St. Jacobs)
🏢 CREATURE COMFORT PET EMPORIUM
📍 St. Jacobs