Support LBMX customers on-site in London, Ontario, using technical investigation and clear communication to resolve issues through several channels.
As a Customer Support Analyst, you will assist clients with technical questions and issues by email, phone, or video call. You will maintain customer setups, investigate root causes, provide guidance, and consult internal teams. Strong verbal and written communication, organization, and computer competency are essential.
Key Responsibilities: Triage support issues according to LBMX support guidelines
Configure and maintain new and existing customer accounts
Analyze daily file errors and communicate with appropriate parties
Investigate issues, escalate when needed, and retain ownership
Develop internal and external support documentation
Requirements: Review and comprehend technical business requirements documentation
Understand invoices, purchase orders, and confirmations
Use Excel, Outlook, Word, and standard business software
Document processes and procedures clearly
Fluency in English; French fluency is an asset
Apply technical support, problem-solving, and customer communication skills as an in office LBMX analyst in London, Ontario.

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📌 Customer Support Analyst LBMX (Ontario)
🏢 LBMX
📍 Ontario