Veterinary Assistant / Veterinary Receptionist – Join Our Team!

Love animals, enjoy working with people, and thrive in a busy, hands-on environment?

Cedarwood Veterinary & Animal Emergency Hospital is looking for a full time Veterinary Assistant / Veterinary Receptionist to join our team!

We are seeking a compassionate, dependable, and detail-oriented individual who enjoys being actively involved in patient care while providing excellent client service.

This position offers a unique combination of hands-on veterinary assistance and reception responsibilities. You'll work closely with our veterinarians and support staff to help ensure appointments run smoothly, medical records are accurate, and our patients and clients receive the care and attention they deserve.

Our hospital is a busy, fast-paced environment where no two days are quite the same. The ideal candidate will be someone who can confidently manage multiple responsibilities, adapt to changing priorities, and take initiative while maintaining a positive and professional attitude.

Work Schedule

This position offers a consistent four-day work week with three consecutive days off!

- Tuesday: 7:30 AM – 5:30 PM
- Wednesday: 7:30 AM – 5:30 PM
- Thursday: 7:30 AM – 5:30 PM
- Friday: 7:30 AM – 5:30 PM
- Saturday, Sunday & Monday: OFF
- Statutory Holidays: OFF

Enjoy a predictable schedule with every Saturday, Sunday, Monday, and statutory holiday off!

What You'll Be Doing

As a Veterinary Assistant / Veterinary Receptionist, your day may include:

Veterinary Assistant Responsibilities:

- Assisting veterinarian during appointments and examinations
- Accurately documenting patient histories, examination findings, and medical notes under the direction of the veterinarian
- Preparing invoices and ensuring services and treatments are accurately recorded
- Preparing prescriptions as directed by the veterinarian and in accordance with hospital protocols
- Drawing up vaccines and preparing supplies for scheduled appointments under veterinary supervision
- Completing client follow-up calls and communicating information as directed by the veterinarian
- Assisting with patient admissions and discharges
- Preparing, cleaning, sanitizing, and restocking exam rooms between appointments




- Providing compassionate and confident handling of companion animals
- Supporting veterinarians and other team members with daily patient care and appointment flow

Reception & Client Service Responsibilities:

- Greeting clients and patients and providing friendly, professional service
- Answering a busy multi-line telephone system and managing client communications
- Scheduling appointments and helping prioritize urgent concerns
- Gathering accurate client information and detailed patient histories
- Preparing invoices, processing payments, and assisting with client checkouts
- Maintaining accurate and organized patient files and medical records
- Scanning, uploading, and linking documents appropriately
- Assisting with pet food, medication, and product sales and pickups
- Maintaining a clean, organized, and welcoming reception area
- Assisting with other duties as needed to keep the hospital running smoothly

Who We're Looking For

Our ideal candidate is someone who:

- Is friendly, compassionate, professional, and dependable
- Has a genuine passion for animal welfare and providing excellent client care
- Has strong attention to detail, particularly when handling medical information and documentation
- Is comfortable working in a fast-paced, busy, and sometimes unpredictable environment
- Can confidently prioritize tasks and manage multiple responsibilities
- Is able to problem-solve, think critically, and use good judgment
- Takes initiative and is willing to look for answers and solutions
- Can work independently while also being a supportive and reliable team player
- Has excellent communication, organizational, and time-management skills
- Is punctual, reliable, and committed to maintaining a strong work ethic
- Is comfortable learning new computer programs and completing accurate data entry
- Can follow instructions, established procedures,



and hospital protocols
- Is comfortable and confident handling companion animals
- Is receptive to feedback and eager to continue learning and improving
- Can remain calm, compassionate, and professional when dealing with stressful or emotional situations
- Is willing to jump in and help wherever needed — because teamwork is essential in veterinary medicine!

Experience & Qualifications

Previous experience in a veterinary hospital, veterinary assistant role, or animal-care setting is considered an asset.

Experience with veterinary practice-management software is also an asset; training will be provided.

While previous veterinary experience is preferred, we also recognize the importance of a positive attitude, strong work ethic, willingness to learn, and the ability to adapt to a busy hospital environment.

A Little About the Role

Working in veterinary medicine is incredibly rewarding, but it also requires flexibility, patience, attention to detail, and the ability to handle unexpected situations.

This isn't a position where every day follows a predictable routine! Some moments may involve assisting a veterinarian with an appointment, while others may require answering phones, helping clients, preparing prescriptions, or stepping in to support another team member.

We are looking for someone who understands that every role within the hospital contributes to patient care, and who takes pride in being part of a team that works together to provide compassionate, high-quality veterinary medicine.

If you're organized, motivated, compassionate, quick on your feet, and looking for a workplace where you can learn, contribute, and make a difference, we'd love to hear from you!

Job Type: Full-time
Schedule: Four 10-hour shifts per week (Tuesday–Friday)
Days Off: Saturday, Sunday, Monday & statutory holidays
Work Location: In person – Red Deer, Alberta

Pay: $19.17-$22.77 per hour

Expected hours: 40.0 per week

Application question(s):

- Are you able to reliably commit to the job hours?
- Do you thrive in a high paced & occasionally high stress environment?
- Are you able to multi-task, take initiative, and work independantly?

Work Location: In person

📌 Veterinary Assistant/Receptionist (Red Deer)
🏢 Cedarwood Veterinary & Animal Emergency Hospital
📍 Red Deer