Use automation and health data as a Customer Success Manager at Portside, working fully remotely across a large mid-market account portfolio. You will manage customer success through a scaled, digitally led motion. Portside supports aviation organizations with cloud-based software across business aviation, regional airlines, and aircraft leasing and finance. The role combines onboarding, adoption, training, renewals, and expansion with sound escalation judgment. Key Responsibilities:

Oversee guided onboarding, handoffs, journeys, and customer milestones Maintain success plans and automated quarterly business reviews Use usage, engagement, and support data to assess health Lead group trainings, webinars, and knowledge-base updates Manage renewal, expansion, adoption,



advocacy, and escalations Requirements:

Five-plus years in customer-facing SaaS roles Experience managing mid-market accounts in scaled Customer Success Experience using automation across a large book Solid analytical, communication, relationship-building, and problem-solving skills Bachelor's degree or equivalent practical experience Bring scaled Customer Success, automation, analytical judgment, and customer escalation expertise to Portside's fully remote aviation technology team.

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📌 Scaled SaaS Customer Success Manager (Toronto)
🏢 Portside
📍 Toronto