Account Services specialists use customer communication and web design skills to support Qualified Website and Online Marketing Campaign delivery. The schedule includes all Monday through Friday shifts and holidays.
This Account Specialist role manages customer accounts throughout onboarding for a seamless experience. You will capture accurate business information, communicate through calls and email, and apply technical material quickly. Web.com website updates, customer suggestions, and service promotion support satisfaction and reduce early-life churn.
Key Responsibilities: Conduct inbound and outbound customer calls and email communication
Capture detailed business information for Professional Service products
Manage accounts throughout the customer onboarding process




Update Web.com websites using web-based design tools
Identify additional professional services based on customer needs
Requirements: High school diploma or equivalent required
Excellent verbal and written communication skills
Basic Excel, Microsoft Word, and Outlook understanding
Ability to type 40 words per minute
WordPress or templated web design experience preferred
Apply communication, account management, and web design skills to support customers and deliver accurate Professional Service results.

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📌 Account Services Customer Specialist (Nova Scotia)
🏢 Newfold Digital
📍 Nova Scotia