Deliver exceptional customer service as a Customer Experience Associate in Ottawa, using relationship-building and technical skills across Scotiabank’s branch network.
As the face of Scotiabank branches, you help customers pursue financial goals through relatable, people-centric service. You process transactions, uncover needs, explain concepts simply, and identify simple sales opportunities. You also introduce mobile banking applications and digital self-service options.
Key Responsibilities: Discover customer needs proactively and listen to understand requests
Process day-to-day banking transactions
Nurture rich, long-standing customer relationships
Identify and fulfill easy sales opportunities
Introduce mobile banking applications and digital options
Requirements: Proven customer service skills through work or community involvement
Strong technical skills supporting digital banking options
Comfort with simple sales situations
Flexible schedule availability
Eagerness to learn and determination to succeed
Bring customer service, technical knowledge, and relationship-building skills to Scotiabank’s Ottawa branch network every day.

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📌 Customer Experience Associate Ottawa (Quebec City)
🏢 Scotiabank
📍 Quebec City