Job Overview

The Night Auditor/Front Desk Agent supports overnight hotel operations by assisting guests, managing front desk activity, and completing accurate end-of-shift records. This role combines attentive guest services with dependable administrative work, helping create a smooth experience for guests and a clear handoff for colleagues.

Duties

- Welcome guests, respond to questions, and provide courteous customer service at the front desk.
- Handle incoming calls with professional phone etiquette, using multi-line phone systems to direct inquiries and share information.
- Complete overnight audit tasks, review transactions, and maintain accurate records for the next shift.
- Coordinate guest requests and communicate relevant updates to colleagues.

Your impact:



Accurate records and thoughtful service help guests feel supported and colleagues begin their shifts prepared.

Skills

Required: Transparent communication, customer service, phone etiquette, basic computer skills, attention to detail, and the ability to maintain accurate records while assisting guests. Preferred: Hotel experience, front desk or guest services experience, hospitality knowledge, and bilingual or multilingual communication skills that help serve a diverse range of guests.

Pay: $19.00 per hour

Expected hours: 16.0 per week

Work Location: In person

📌 Night Auditor/Front Desk Agent (Ottawa)
🏢 Hampton Inn Ottawa West
📍 Ottawa