Are you a highly motivated, dedicated and driven individual? If so, then you are the right person to join our team as a Service Advisor with Riverview Automobile Ltd.!

About Riverview Automobile Ltd.:

Riverview Automobile Ltd. has been proudly serving Wallaceburg and the surrounding communities since 1962. As a family owned & operated business, Riverview has a strong history in our community. At Riverview, our team members are the driving force behind our success and each one is committed to delivering exceptional experiences that build loyalty with our guests.

As a Service Advisor, your responsibilities may include:

- Greet each customer in a prompt and courteous manner; handle customer complaints and misunderstandings.
- Communicate with customers to determine the nature of mechanical problems/issues.
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle’s work will be completed.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquiries regarding work in process and appointments, retrieve customer and vehicle data and return phone messages promptly.
- Maintain a dealership-prescribed standard for “hours per customer repair order written”.
- Keep a daily log of repair orders written,



status as well as carryovers.
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Explain optional services, warranty information, and policies to customers.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Adhere to all company policies, procedures, and safety standards.

This job may be right for you if you have:

- Strong organization skills and detail oriented
- Well rounded background in customer service and sales
- Model of confidence in approach with customers
- Previous General Motors experience is an asset
- Experience with PBS is an asset
- Honest and professional, a strong team player

Why Should You Apply?

- $41,000+ base salary, flexible based on expereince, with uncapped bonus potential tied to your performance
- Group Benefits Plan after three months of employment
- Opportunity to be a part of a great team and positive work setting
- Opportunity for growth within the organization

This posting is for an existing vacancy

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Service Advisor (Wallaceburg)
🏢 Riverview Automobile
📍 Wallaceburg