Lead cloud operations and service delivery at Station Terminus, located in Quebec City. This onsite position demands bilingual skills and robust IT experience, spanning 2-3 days a week.The Cloud Operations Manager will drive service excellence, managing complex environments while coordinating between onsite and offshore teams. Your role includes monitoring performance metrics, fostering customer engagement, and ensuring compliance with SLA standards. Utilize your ITIL knowledge for effective incident and problem management while driving service enhancements.Key Responsibilities:Manage the primary contact for client service deliveryOversee end-to-end cloud operations and team collaborationTrack service performance metrics for reportingLead regular service reviews and improvement initiativesManage escalations and resolutions through proactive strategiesRequirements:Bilingual in English and FrenchStrong experience in IT cloud governanceFamiliarity with BFSI domain preferredProven ability in managing distributed teamsExcellent interpersonal communication skillsBring your expertise in cloud operations and service delivery management to play as a Cloud Operations Manager in Quebec City.

📌 Quebec City Cloud Operations Manager
🏢 Q1 Technologies
📍 Quebec City