Front Desk Administrator — Diversified Health Clinic

Diversified Health Clinic is a busy multidisciplinary clinic on Fort St in Victoria, with chiropractors, physiotherapists, RMTs, acupuncturists, kinesiologists, clinical counselling and an MD under one roof. Our front desk is the heart of the clinic: you're the first voice patients hear and the person who keeps the day running smoothly for a team of practitioners.

We're hiring a Front Desk Administrator for 30–35 hours per week (full-time or part-time considered). Shifts fall within our clinic hours of 7am–7pm Monday to Friday and 9am–4pm Saturday.

What you'll do

- Greet patients and make every visit feel welcoming and organized
- Answer phones, emails and online inquiries, and turn inquiries into booked appointments
- Book, reschedule and manage waitlists across multiple disciplines in Jane App
- Process payments and direct billing to extended health insurers, plus MSP billing for our medical services
- Follow up with patients who inquire but don't book, and help keep practitioner schedules full
- Follow our front-desk scripts and processes, and help improve them
- Bonus: help capture photos and short videos for the clinic's social media

What you bring

- A warm, upbeat personality and a track record of reliability. Attitude matters more to us than a perfect resume




- Clear, calm communication on the phone and in person, even when the day gets busy
- Strong organization and comfort with computers
- Jane App experience is a strong asset
- Experience with MSP and/or insurance direct billing is a strong asset
- Social media or content creation skills are a bonus (Instagram, TikTok, easy video editing)
- Experience in a clinic, medical office or customer service role is preferred, but we'll train the right person

Why you'll like it here

- Pay of $23–$27/hour, based on experience
- Extended health benefits and paid time off
- A supportive admin team led by our Clinic Manager, with clear systems and training
- A front-row seat to how a multidisciplinary clinic runs, with room to grow as we expand

Live nearby? Many great team members live close to the clinic in Fernwood, Rockland, Oak Bay, James Bay or downtown, and walk, bike or bus to work. Parking near the clinic is street parking only, so a short commute is a real perk in this role.

To apply, send your resume and a few lines about why you'd be great at our front desk.

Pay: $23.00-$27.00 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

- Extended health care
- Paid time off

Work Location: In person

📌 Front Desk Administrator (Victoria)
🏢 Diversified Health Clinic
📍 Victoria