Constituency Assistant

Office of Councillor Parthi Kandavel — Ward 20, Scarborough Southwest

Salary: $50,000–$55,000 annually, based on experience

Location: Toronto. Regular travel to Scarborough Southwest will be required.

Councillor Parthi Kandavel’s office is seeking a empathetic, organized and energetic Constituency Assistant to help residents navigate City services and resolve problems affecting their daily lives.

This is primarily a customer service position. As a first point of contact for residents, you will listen carefully, explain next steps clearly and follow through on requests. Your work will help build lasting relationships between residents and the Councillor’s office by ensuring people feel heard, respected and supported.

What you will do

- Respond to residents’ inquiries by phone, email and in person with professionalism, patience and empathy.

- Manage constituent cases from intake through resolution: clarify concerns, gather relevant information, identify next steps and keep residents informed.

- Work with 311, City divisions, agencies and other service providers to investigate concerns, request assistance and follow up on outstanding issues.

- Help residents understand municipal services and processes, and connect them with provincial, federal or community resources when appropriate.

- Maintain accurate, timely records in the office’s constituent relationship management system, including correspondence, actions taken and follow-up commitments.

- Identify urgent or sensitive cases and recurring neighbourhood concerns, and bring them to the appropriate team member.

- Draft correspondence, case summaries and briefing notes for the Councillor and other staff.

- Support community meetings, events and outreach activities, including attending activities in Scarborough Southwest.

- Assist with administrative duties and other office priorities as needed.

What you bring





- Experience in customer service, community support, case management, public administration or a related role. Relevant volunteer experience is welcome.

- Strong listening and interpersonal skills, including the ability to work respectfully with people from diverse backgrounds and respond calmly to frustrated or distressed residents.

- Clear, qualified written and verbal communication skills.

- Excellent organization and attention to detail, with the ability to manage multiple cases, competing priorities and follow-up deadlines.

- Sound judgment, discretion and respect for confidential and sensitive information.

- Initiative and practical problem-solving skills, along with a willingness to ask questions and seek guidance.

- An interest in municipal government and improving residents’ experience of public services.

Knowledge of Scarborough Southwest, familiarity with Toronto municipal services, experience using a CRM, and proficiency in additional languages spoken in the community are assets. Previous political office experience is not required.

Working arrangements

Regular travel to Scarborough Southwest is a requirement of the position, including for community meetings, events and other office activities. Some evening and weekend work may be required.

How to apply

Please send your résumé and a brief cover letter outlining your relevant experience and interest in serving Scarborough Southwest to [email protected] with the subject line “Constituency Assistant Application.”

We welcome applications from candidates with diverse backgrounds and experiences.

Thank you to all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $50,000.00-$55,000.00 per year

Benefits:

- Company pension
- Dental care
- Extended health care
- Paid time off
- Vision care

Education:

- Bachelor's Degree (preferred)

Work Location: In person

📌 Constituency Assistant - Councillor Kandavel (Scarborough)
🏢 Office of Councillor Parthi Kandavel
📍 Scarborough