Design and deliver high-impact cloud contact center solutions in the insurance industry using Amazon Connect and AWS services. This role blends architecture, integration, and optimization in a agile environment, offering hands‑on ownership, hybrid collaboration, and the opportunity to shape seamless omnichannel customer experiences.What is in it for you:Salaried: $45-55 per hour.Incorporated Business Rate: $56-64 per hour.6‑month contract with the potential for permanent employment.Remote on Monday and Friday.On‑site Tuesday to Thursday.Responsibilities:Design, configure, and deploy Amazon Connect solutions, including IVR systems, routing strategies, queues, and agent profiles within an omnichannel environment.Develop and apply implementation frameworks, best practices, and reusable artifacts tailored to Amazon Connect solutions.Integrate Amazon Connect with CRM platforms such as Salesforce and ServiceNow, as well as AWS services including Lambda, S3, and API Gateway, along with backend systems and databases.Architect scalable and resilient omnichannel contact center solutions leveraging Amazon Connect, Amazon Lex, Amazon Pinpoint, and related AWS technologies.Implement comprehensive testing strategies and scripts to ensure system reliability, performance, and quality standards.Design and maintain disaster recovery strategies,



ensuring robust security and compliance across all solutions.Enable CTI integrations and develop custom extensions using AWS SDKs and APIs.Produce and maintain technical documentation and operational runbooks, and deliver training sessions for users and administrators.Collaborate with internal stakeholders and clients to translate business requirements into effective technical solutions.What you will need to succeed:Strong hands‑on expertise with Amazon Connect configuration and administration.Proficiency across Amazon Connect components, including omni‑channel flows, queues, routing profiles, Contact Lens, Amazon QuickSuite, Amazon Q for Connect, Agent Workspace, Customer Profiles, and Cases.Solid knowledge of IVR design and skills‑based routing best practices.Experience integrating AWS AI services such as Amazon Lex and Polly into customer journeys.Proficiency in serverless development using AWS Lambda and API Gateway, with scripting in Node.Js or Python.Proven experience designing end‑to‑end omnichannel architectures using Amazon Connect and AWS services.Experience in system integration across CRM platforms, backend systems, and APIs.Strong background in test automation, performance validation, and quality assurance.Demonstrated experience designing scalable architectures and disaster recovery solutions.Excellent communication skills with the ability to translate business needs into technical solutions.#J-18808-Ljbffr

📌 Amazon Connect Specialist - $45 - $64 An Hour (Toronto)
🏢 Recrute Action
📍 Toronto