Set program strategy, plans, and success metrics, overseeing milestones, dependencies, resources, risks, and assumptions across all workstreams. Coach cross-functional teams and Project Managers on Agile, Waterfall, Kanban, and Agentic delivery frameworks tailored to project needs. Client Services & Account ManagementServe as the primary client relationship lead, cultivating trusted C-suite and Director-level relationships while driving long-term account growth plans. Share accountability for account revenue, profitability, client satisfaction, and commercial agreements (SOWs, change orders, pricing, margin targets). Serve as internal subject matter expert, shaping APPLY's manufacturing points of view and partnering with Business Development on RFPs, proposals, and new business. 10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients. Proven track record in client services and account management, building C-suite relationships and driving account growth. Experience managing multi-track programs or portfolios with $7-10M+ annual financial responsibility, diverse stakeholders, and competing priorities. Strong commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million dollar engagements. Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle. Proficiency with AI tools (Gemini, Claude)



and modern project management software (JIRA, Confluence, Smartsheet, Workspace). Previous experience as a Strategist, Business Analyst, Technologist, or another role that contributed directly to digital project deliverables. Experience consulting or working within B2B manufacturing environments, with a strong understanding of plant-level operations and engineering systems to drive digital and AI opportunities. Interpersonal Intelligence: High emotional intelligence, navigating conflict with empathy, practicing compassionate candor, and influencing stakeholders without formal authority. Experience-based judgment to guide teams, address complex challenges, and make sound business decisions balancing client satisfaction, profitability, quality, and team cohesion. You will use these tools daily, coach others in them, and lead discussions about agentic workflows with clients and internal teams. Hands-on experience using LLMs and AI workflows to accelerate planning, documentation, and reporting, with robust critical evaluation skills to refine outputs and set team review standards. Experience leading program-level agentic delivery, designing human-AI workflows, and guiding change management is a nice to have. Claude Code), and MCP connectors is a bonus. GCP Generative AI Leader, Gemini Enterprise, Anthropic Academy) are considered an asset. #

📌 Head Of Programmes (Vancouver)
🏢 Apply Digital
📍 Vancouver