At Focus Physiotherapy, we’re passionate about helping people move, recover and feel their best. We’re a well-established multidisciplinary rehabilitation clinic with 6 locations across Ontario. Our team of physiotherapists, chiropractors, massage therapists and acupuncturists work collaboratively to deliver outstanding patient-centered care across orthopedic injuries, MVA, WSIB, concussion management, vestibular rehabilitation, and chronic pain.

We are seeking a professional, organized, and patient-focused Front Desk Administrator/ Receptionist to join our growing team.

Responsibilities

- Patient Management: Check-in and check-out patients.
- Appointment Scheduling: Book appointments both over the phone and in-person.
- Communication: Handle phone calls, emails, and faxes, liaising with patients, insurance companies, and physician offices in a professional manner.
- Billing & Insurance: Process billing for third-party providers, including WSIB and Motor Vehicle insurance, as well as manage accounts receivable and collections.
- Treatment Plan Management: Keep track of approvals and denials for treatment plans, ensuring all documentation is up to date.
- Helping business growth with the planning and taking marketing initiative.
- Administrative Support:



Perform general office tasks such as laundry and housekeeping to maintain a clean and welcoming clinic environment.
- Customer Service Excellence: Strive to provide an exceptional experience for every patient, ensuring satisfaction and a high level of care throughout their visit.

Preferred Qualifications

- Proven ability to deliver outstanding customer service with a positive attitude.
- Excellent phone manners and interpersonal skills, with the ability to build rapport quickly.
- Robust organizational skills, with the ability to multitask and work under pressure in a fast-paced setting.
- Proficient with computers, including email, scheduling software, and Microsoft Office.
- Self-motivated and capable of working independently while supporting the broader team and working on external and internal marketing initiatives.
- Experience in marketing is preferred
- Experience in a busy medical or rehabilitation clinic environment is highly desirable.

Application question(s):

- We have many locations across the GTA, please indicate the locations you are interested in. You must provide at least 1 location.

Experience:

- medical or rehabilitation clinic : 1 year (preferred)

Work Location: In person

📌 Front Desk Administrator/ Receptionist (Greater Toronto Area)
🏢 Focus Physiotherapy
📍 Greater Toronto Area