Job Overview

**** This chance is part of a bidding process*****
As a Government Service Design professional, you will shape clear, accessible digital services around people’s needs. You’ll work with colleagues to understand service challenges, explore solutions, and improve how users navigate information and complete tasks.

Responsibilities

- Conduct user research and usability testing to understand needs, identify barriers, and inform service improvements.
- Develop user journeys, information architecture, and UX/UI concepts using tools such as Figma, Sketch, Adobe XD, Axure, Omnigraffle, Balsamiq, InVision, or Visio.
- Use analytics, data analysis, Google Analytics or Adobe Analytics, and A/B testing to assess performance and guide design decisions.
- Collaborate with delivery teams, using JavaScript, scripting, SQL, Python,



or SharePoint where relevant to support analysis and service design.
- Your impact: Make services easier to understand and use for the people who rely on them.

Requirements

Required: Practical UX, UI, user research, usability, information architecture, and analysis skills to investigate needs, communicate design decisions, and evaluate service experiences. Preferred: Experience with analytics, A/B testing, prototyping tools, scripting, or data tools such as SQL and Python, plus the ability to collaborate across disciplines and turn findings into useful improvements.

Pay: $52,900.00-$142,000.00 per year

Work Location: Remote

📌 . Government Service Design (Canada)
🏢 Pyrethra
📍 Canada