Job Summary

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, providing exceptional service through various communication channels. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently. Bilingual proficiency in English and Spanish is highly valued, along with a passion for helping customers and driving sales growth.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Assist customers with account information, product details, and service requests.
- Perform accurate data entry to update customer records and transaction details.
- Identify opportunities for upselling and cross-selling additional products or services.
- Handle customer complaints or concerns with empathy and effective problem-solving techniques.
- Maintain a thorough understanding of company products, services, and policies to provide accurate information.
- Collaborate with team members to ensure customer satisfaction and resolve issues efficiently.




- Follow up with customers to ensure their needs are met and foster long-term relationships.

Skills

- Excellent communication skills in both English and Spanish, including phone etiquette.
- Strong data entry skills with attention to accuracy and detail.
- Ability to analyze customer needs and provide appropriate solutions.
- Sales experience with a focus on upselling and increasing revenue opportunities.
- Multilingual capabilities are highly preferred to serve diverse customer bases.
- Exceptional interpersonal skills with a friendly, professional demeanor.
- Ability to handle high-volume calls while maintaining composure under pressure.
- Strong organizational skills and the ability to multitask effectively.

This position offers an engaging work environment where your communication talents can make a meaningful impact on customer satisfaction and company success. We value proactive individuals who thrive in energetic settings and are eager to grow within our organization.

Pay: $15.00 per hour

Expected hours: 10.0 – 20.0 per week

Work Location: In person

📌 CSR - Customer Service Representative (Lower Mount Royal)
🏢 Dominos Pizza
📍 Lower Mount Royal