Deliver on-site and remote IT support across Shaw Group offices and plant sites in Nova Scotia and New Brunswick.

As an IT Support Specialist, you will balance hands-on field support with ownership of the service desk queue. You will resolve Level 1–2 issues, prepare and deploy devices, support printers and networks, and follow site safety requirements. You will also participate in a two-week on-call rotation while reporting to the Director of IT.

Key Responsibilities:

- Providing support at divisions and plant sites
- Resolving hardware, software, account, and access incidents
- Managing desktop and laptop printing issues
- Following device build and access-change controls
- Participating in the two-week on-call rotation

Requirements:

- One to three years of technical support experience
- Device imaging, deployment, printer, and Windows 11 experience
- Networking fundamentals including DNS, DHCP, and Wi-Fi
- ITSM ticketing experience with service-level targets
- Valid driver’s license and travel to company sites

Use reliable field support, sound judgment, and solid documentation to keep Shaw Group users and technology services moving.

📌 Field IT Support Technician Nova Scotia (Lantz)
🏢 The Shaw Group
📍 Lantz