Guide GitLab subscription renewals through customer conversations, usage discovery, and accurate account documentation in an all-remote environment.

As an Associate Renewals Manager, you will speak with existing customers throughout the renewal cycle to understand current use and future direction. You will connect unmet needs with GitLab capabilities, surface additional seats, tiers, or modules, and help structure renewal documentation. Senior team members review complex outputs.

Key Responsibilities:

- Conduct consultative conversations throughout customer renewal cycles
- Identify recent use cases and unmet account needs
- Connect customer needs with relevant GitLab capabilities
- Structure renewal documents around identified expansion
- Communicate proactively with customers and internal stakeholders

Requirements:

- Growth mindset and proactive ownership
- Clear verbal and written communication skills
- Understanding of basic renewal processes
- Exposure to advanced renewal scenarios
- Ability to travel for trainings, offsites, or customer meetings

Apply customer insight, communication, and renewal knowledge to support GitLab retention and expanded product adoption.

📌 Associate SaaS Renewals Account Manager (Canada)
🏢 Big Internet Seller Services
📍 Canada