Help customers understand partial deliveries by separating known, pending, and disputed shipment information in a remote full time customer service setting. Keep responses grounded in records.

This assistant role handles orders divided across multiple parcels, including cases where one package arrives first. You will check online records, identify which item each tracking link covers, and send the company's approved explanation. Customer replies about missing parcels, charges, or disputed delivery must be captured and routed appropriately. The employer will confirm hours and tools and train beginners on its fulfillment process.

Key Responsibilities:

- Check each parcel against the original order
- Identify item and tracking relationships supported by records
- Answer routine questions using approved status notices




- Capture billing questions for the appropriate team
- Route delivered-but-disputed parcels through exception processes

Requirements:

- Customer service or office administration background is transferable
- Ability to maintain accurate shipment and item distinctions
- Careful communication without unsupported delivery promises
- Comfort documenting what shipped and remains pending
- Private home office or equivalent workspace

Apply careful customer service, shipment comparison, and escalation judgment while keeping partial-delivery explanations accurate and useful.

📌 Customer Service Split Delivery Coordinator (Guelph)
🏢 Hrstalentsolutions
📍 Guelph