Drive SaaS lifecycle management, IT service delivery, and systems improvement at KEV. Analyze problems, support users, and coordinate technology changes across corporate operations.

As an Information Technology Analyst, you will evaluate, provision, monitor, integrate, and deprovision SaaS applications while tracking licenses, renewals, and spend. You will diagnose computer-system issues, support hardware and software, maintain inventories, and contribute to upgrades, migrations, and automation. The position serves corporate employees.

Key Responsibilities:

- Evaluate and integrate SaaS applications across corporate operations
- Track software licenses, renewals, usage, and technology spend
- Diagnose computer-system problems using gathered data




- Respond to requests and prioritize issues within defined SLAs
- Integrate systems and automate common tasks

Requirements:

- Three to five years in corporate IT support
- Experience with SaaS applications and ITSM tools
- Knowledge of networking fundamentals and remote support tools
- Sharp problem-solving and critical-thinking skills
- Ability to prioritize competing requests by impact and urgency

Use SaaS management, ITSM, troubleshooting, and automation skills to strengthen KEV’s corporate technology operations.

📌 SaaS and IT Operations Analyst (Toronto)
🏢 KEV Group
📍 Toronto