Deliver customer-site support for Canon Canada’s PPS systems across Ottawa, combining equipment operation skills with structured service procedures and troubleshooting.

This Service Technician role covers a rotating Ottawa territory with a 24/7 on-call schedule. You will maintain complex printer solutions, support customer relationships, and complete installations, deinstallations, relocations, and repairs. Success requires electrical or mechanical training, technical service experience, organization, and the ability to manage equipment, tools, and service escalations.

Key Responsibilities:

- Perform preventative and corrective maintenance on PPS systems
- Support printers, pre-equipment, post-equipment, and related software
- Escalate unresolved issues according to defined procedures




- Maintain parts inventory and diagnostic tools
- Meet customer Service Level Agreements across the territory

Requirements:

- Electrical or mechanical vocational or technical education
- Strong equipment analysis and systems troubleshooting skills
- Basic computer and equipment operation capabilities
- Organized approach with robust multitasking skills
- Willingness to travel outside the territory occasionally

Use technical service experience, equipment troubleshooting, and organized escalation practices to support Canon Canada’s Ottawa customers.

📌 PPS Field Support Technician Ottawa
🏢 Canon Canada
📍 Ottawa