Strengthen renewal readiness for PowerSchool customers through health forecasting, value documentation, and adoption insights supporting strategic account growth.

The Customer Success Manager connects customer goals with PowerSchool solutions throughout the lifecycle. You will identify risks, document realized value, and prepare account teams for renewal conversations. Expansion insights will come from adoption analysis and unmet customer needs.

Key Responsibilities:

- Document value realization, risks, and mitigation plans
- Strategize renewals with Sales through value-based narratives
- Identify expansion opportunities through adoption analysis
- Lead structured programs addressing adoption gaps
- Ensure Success Plans and EBRs remain current

Requirements:

- Bachelor’s degree or equivalent practical experience required
- Five-plus years in Customer Success or related roles
- Experience managing renewals in SaaS or technology environments
- Familiarity with value-based selling and expansion enablement
- Ability to anticipate needs and drive proactive action

Apply renewal strategy, adoption management, and customer health expertise to support lasting PowerSchool value and account growth.

📌 Customer Success Manager Renewals (Central Ontario)
🏢 PowerSchool
📍 Central Ontario