HubSpot, virtual onboarding, and customer advocacy shape this Minga Customer Success Manager role, offered remotely on the east coast or hybrid in Kelowna, BC. Help schools realize product value.

You will build lasting customer relationships while supporting implementation, training, product feedback, and account retention. Minga seeks primarily a senior-level CSM, with intermediate candidates considered when they bring relevant experience and potential. This role partners across sales, product, marketing, and support to coordinate customer priorities.

Key Responsibilities:

- Build and maintain strong customer relationships
- Provide one-to-one virtual onboarding and ongoing support
- Collect feedback and influence product improvements




- Report customer insights and usage trends internally
- Coordinate cross-functional teams around customer priorities

Requirements:

- Three or more years of relevant customer success experience
- Experience with one-to-one virtual onboarding and support
- Experience using a CRM, including HubSpot
- Solid problem-solving and multitasking abilities
- Attention to detail and a proactive improvement mindset

Use HubSpot, virtual support, and customer advocacy skills to strengthen Minga’s customer experience and product feedback process.

📌 Customer Success Manager HubSpot (Toronto)
🏢 Minga
📍 Toronto