Manage SAP and business application service delivery at PwC, combining consulting experience, process improvement, and customer service leadership.

As a Managed Services Service Delivery Manager, you will support operational efficiency across application services and related contracts. You will oversee service workflows, develop prioritized backlogs, manage client requirements, and coordinate transitions from projects into support. Your experience with consulting, managed services, and application support will guide consistent delivery.

Key Responsibilities:

- Develop tools and processes for Application Managed Services
- Coordinate project-to-support transitions with project teams
- Manage contracts, financials, and potential change requests




- Monitor service workloads and onshore-offshore percentages
- Motivate teams to follow defined processes and workflows

Requirements:

- Experience working in consulting and managed services environments
- Relevant experience with managed services and end user support
- Experience with front office applications
- Ability to hold people accountable for performance
- ITILv3 or v4 Foundations certification preferred

Use application consulting knowledge, ITIL practices, and team leadership to manage reliable PwC service delivery.

📌 SAP Applications Service Manager (Montreal)
🏢 PwC
📍 Montreal