Improve billing workflows with GDI Ainsworth by analyzing KPIs, resolving disputes, and advancing standardized invoicing processes.

The Billing Team Leader identifies bottlenecks, recurring issues, and billing backlogs while supporting process automation initiatives. This role partners with Service Managers, Coordinators, Finance, and Operations. It analyzes turnaround time, accuracy, aging work orders, revenue billed, and credit or rebilling trends.

Key Responsibilities:

- Identify billing workflow inefficiencies and bottlenecks
- Develop standardized processes and best practices
- Analyze billing metrics and recommend improvements
- Resolve invoice disputes and customer concerns
- Partner with Finance on reconciliation efforts

Requirements:

- Robust leadership and coaching abilities
- Excellent organizational and time-management skills
- Excellent written and verbal communication skills
- Advanced Microsoft Excel and Office Suite skills
- Five years of billing or service administration experience

Apply process improvement, KPI analysis, and cross-functional communication skills as GDI Ainsworth’s Billing Team Leader.

📌 Billing Process Improvement Lead (Surrey)
🏢 GDI-Ainsworth
📍 Surrey