Turn customer data into action at Emburse through account discipline, health management, and value-focused recommendations. Support retention and expansion.

As a Customer Success Manager, you will maintain transparent account information while guiding customers through adoption and optimization. You will analyze customer data, demonstrate platform value, and create action plans. The position also supports renewals, negotiation strategy, expansion opportunities, and coordinated customer resolution.

Key Responsibilities:

- Maintain customer health, plans, risks, and account information
- Demonstrate value using customer data and insights
- Address adoption barriers and optimization opportunities
- Orchestrate teams to resolve customer challenges




- Support account planning and negotiation strategy

Requirements:

- Three or more years in Customer Success, Account Management, or SaaS
- Ability to translate data into recommendations and action plans
- Strong organizational skills across customer priorities
- Business acumen linking challenges to measurable outcomes
- Experience with CRM or Customer Success platforms preferred

Use account management, customer analytics, and success planning to strengthen retention and expansion for Emburse customers.

📌 Customer Success Account Manager (Toronto)
🏢 Emburse Chrome River
📍 Toronto