Connect customers with supply chain solutions at L’Occitane en Provence through EDI, chargeback investigation, and responsive B2B support.

The Sell In and B2B Customer Service Associate handles inquiries, escalations, orders, and customer satisfaction. You will collaborate across sales, supply chain, and warehouse teams while maintaining accurate documentation and invoicing. The role also supports process documentation, customer master data, and improvements alongside the Customer Service Manager.

Key Responsibilities:

- Interact with customers to resolve inquiries and service issues
- Advocate for customer needs and drive timely resolutions
- Investigate chargebacks, complaints, claims, and returns
- Use EDI and emerging supply chain capabilities
- Support teammates and contribute to team success

Requirements:

- Supply chain, business, or related bachelor’s degree
- One to three years’ relevant skilled experience
- Strong process management and problem-solving capabilities
- Knowledge of inventory management and fulfillment practices
- Advanced Excel, SAP S/4HANA, and fluent English

Combine supply chain knowledge, EDI awareness, and B2B service skills to support customer satisfaction and operational resolution.

📌 Supply Chain Customer Service Associate (Toronto)
🏢 L'Occitane En Provence
📍 Toronto