Apply technical leadership to software implementations using Excel, SQL, and data validation. This Canada-based position supports complex customer deployments.

Owner Relations Technology is hiring a hands-on manager for its SaaS implementation function. You will provide senior technical guidance, oversee active projects, manage escalations, and contribute directly when implementation work requires support. Collaboration spans Development, Infrastructure, Training, Support, Sales, and Onboarding.

Key Responsibilities:

- Provide technical guidance for complex implementations and customer escalations
- Monitor projects against timelines, quality standards, and expectations
- Manage and coach the Implementation team’s daily responsibilities
- Use Excel, CSV, flat files, and SQL for data verification




- Explore AI tools and automation for process improvements

Requirements:

- Five or more years in SaaS implementation or technical client services
- Technical team leadership or coaching experience preferred
- Robust troubleshooting, analytical, problem-solving, and organizational abilities
- Working SQL knowledge for validation, troubleshooting, and verification
- Ability to manage multiple projects, priorities, escalations, and responsibilities

Combine technical troubleshooting, data expertise, team leadership, and project management to strengthen software implementation delivery.

📌 Technical Implementation Manager Software (Squamish)
🏢 Jonas Software Group
📍 Squamish