Advance accessible library programs and patron experiences as Chief Public Services Officer at Kansas City Public Library. Lead collaboration, belonging, and service improvement across locations.

The Chief Public Services Officer provides executive leadership for a large urban public library system and advises the Chief Executive Officer. The role connects public service planning with community needs, operational capacity, facilities, collections, safety, compliance, and financial stewardship. It also represents the Library among civic, educational, governmental, cultural, and qualified partners.

Key Responsibilities:

- Embed equity, inclusion, accessibility, and belonging in services
- Guide public service models, policies, programs, and standards
- Coordinate divisions to improve organizational effectiveness and outcomes




- Build relationships with schools, agencies, and community organizations
- Represent executive leadership when delegated or required

Requirements:

- Bachelor's degree or equivalent combination of education and experience
- Seven years of progressively responsible senior leadership experience
- Experience overseeing multi-site public service operations
- Ability to mentor directors and support leadership development
- Sound judgment, discretion, integrity, and confidentiality

Lead inclusive public library operations through community engagement, organizational alignment, and continuous improvement for Kansas City residents.

📌 Public Library Executive Services Officer (Toronto)
🏢 The Kansas City Public Library
📍 Toronto