Configure Windows systems and support PC hardware, smartphones, and Cisco phones at Altasciences’ onsite Laval location.

As a Desktop Support Technician II, you will prepare computers for employees, install operating systems and software, and troubleshoot staff issues. You will work with Windows Deployment, Microsoft Office, printers, mobile device management, and remote desktop services. The position also includes technical coaching and escalation support.

Key Responsibilities:

- Prepare computers and load appropriate operating systems
- Train junior staff on network hardware and software
- Document calls, issues, and solutions for incidents
- Participate in projects improving help desk efficiency
- Respond to user requests through phone and email

Requirements:

- College degree in an IT-related program
- Minimum three years of related experience
- Intermediate to advanced PC and laptop hardware knowledge
- Knowledge of iPhone, Android, and AirWatch
- CompTIA A+, Network+, or Security+ certification

Apply desktop configuration, hardware troubleshooting, and support coaching skills as Altasciences’ IT Technician II in Laval.

📌 Desktop Support Technician II (Laval)
🏢 Altasciences
📍 Laval