Shape Jobber’s AI-enabled service desk by combining support leadership, root-cause improvement, and automation from Edmonton or Vancouver.

As Manager, IT Operations, you will redesign how support works as automation handles more repeatable requests. You will improve self-service, develop knowledge content, measure AI-assisted channels, and collaborate with IT Engineering. The role also includes leading coordinators, managing hardware operations, and supporting Jobber’s technology strategy.

Key Responsibilities:

- Find root causes and select effective remedies for repeat tickets
- Treat the knowledge base as a product for people and AI
- Own AI support performance, handoffs, and service outcomes
- Use hiring data to trigger hardware provisioning and returns




- Redesign coordinator work toward builder and analyst responsibilities

Requirements:

- Openness to a major AI-enabled service desk transition
- Experience converting ticket data into operational decisions
- Support leadership with coaching and difficult accountability conversations
- Automation experience with Zapier, n8n, or Okta Workflows
- Ability to work onsite four days and travel approximately 10%

Use support operations, AI automation, knowledge management, and team development to improve service at Jobber without matching headcount growth.

📌 Manager IT Support Automation AI (Edmonton)
🏢 Jobber
📍 Edmonton