Support Airbnb guests and hosts through sensitive cases, applying conflict resolution, active listening, and customer service expertise on-site.

As an Elevated Support Senior Specialist at Teleperformance, you will work on the client’s Community Support team. The position focuses on case ownership, user satisfaction, stakeholder communication, and thoughtful decisions in ambiguous situations. You will operate from the Yonge-Eglinton area in Midtown Toronto.

Key Responsibilities:

- Anticipate user expectations and balance guest and host needs
- Explain complex policies in explicit, accessible language
- Represent Airbnb values through inclusive, qualified communication
- Support hosts and guests participating in customer experience pilots




- Act as a subject matter expert for complex cases

Requirements:

- Proven expertise delivering exceptional complex customer experiences
- Excellent written and verbal communication skills
- Strong organization, prioritization, and multitasking abilities
- Good Apple or Mac OS, Google Suite, and CRM skills
- Experience supporting clients in hospitality or technology platforms preferred

Bring empathy, discretion, and communication expertise to Community Support cases serving Airbnb guests and hosts through Teleperformance.

📌 Community Support Case Specialist (Canada)
🏢 Teleperformance Spain
📍 Canada