Develop IT Service Management expertise at Definity through a Winter 2027 co-op focused on ITIL, ServiceNow or Jira, and operational stability. The four-month placement connects classroom learning with enterprise technology.

As the Co-op Analyst, Incident and Issue Management, you will gain end-to-end exposure to ITIL practices. Working with senior analysts and engineers, you will coordinate incidents, follow problem investigations, review changes, and support software releases. You will also extract operational data and prepare skilled presentations for IT leadership.

Key Responsibilities:

- Monitor IT ticket queues and advance delayed incident resolutions
- Follow up on problem tasks and support root cause investigations
- Participate in Change Advisory Board meetings and record notes




- Triage deployment tickets and verify release documentation
- Extract and analyze trends from ServiceNow or Jira data

Requirements:

- Enrollment in an accredited co-op bachelor’s degree program
- At least two undergraduate years completed, preferred
- Basic ITIL knowledge or exposure to ITSM tools
- Ability to identify patterns in operational datasets
- Comfort presenting findings and following up with technical teams

Strengthen ITSM capabilities through incident coordination, ITIL exposure, operational analysis, and software release support at Definity.

📌 IT Service Management Co-op Analyst (Canada)
🏢 Definity
📍 Canada