Help Robinhood customers navigate financial products through empathetic support, adaptable problem-solving, and expertise across text, email, and phone channels.

This Customer Experience Associate supports Robinhood’s Money Customer Experience team as a front-line expert. You will assist cardholders with Credit Card and Banking products while navigating complex questions independently. The team represents the customer, collaborates with product and compliance, and improves services through feedback.

Key Responsibilities:

- Provide exceptional service and empathy to every cardholder
- Apply critical thinking as support processes evolve
- Resolve complex inquiries using guidelines and product expertise
- Highlight product features and perks for customers




- Support continuous improvement through customer feedback

Requirements:

- One or more years of relevant support experience
- Customer service, financial services, or contact center background
- Basic financial product understanding or strong learning willingness
- Experience with text, email, and phone-based support
- Working knowledge of Salesforce or similar CRM platforms

Bring empathy, adaptable problem-solving, and financial services support experience to Robinhood’s customer-focused Money team.

📌 Financial Services Customer Support Associate (Canada)
🏢 Robinhood
📍 Canada