Support personal banking clients at CIBC with meaningful service, transaction assistance, and digital banking guidance while working in office full-time.
This Client Engagement Associate role serves as a first line of support within a Banking Centre. You will help clients manage accounts, understand products, and find solutions aligned with their needs. The work combines customer service, online banking support, problem solving, and connections to specialist team members.
Key Responsibilities:
- Understand client needs through thoughtful questions and listening
- Manage account and product support interactions with clients
- Introduce mobile banking applications and digital tools
- Complete transactions and sales of basic banking products
- Connect clients with suitable CIBC team members
Requirements:
- Passion for people, relationships, and respectful communication
- Ability to put clients first and find solutions
- Strong curiosity and willingness to grow knowledge
- Comfort adapting to evolving technology and new tools
- Flexibility across banking centre hours and locations
Bring customer service, problem solving, and online banking capabilities to meaningful client relationships at CIBC.
📌 Personal Banking Customer Service Associate (Canada)
🏢 CIBC
📍 Canada