Use case management and de-escalation skills as a casual Program Navigator with PhoenixSociety’s Mental Health and Substance Use Team. Work at Main Campus.

This position supports residents participating in the Phoenix Intensive Residential Treatment Program. You assess progress, identify support needs, and help residents develop life skills, access documentation, and engage with their communities. You also provide therapeutic support through individual and group work with adults experiencing substance use or concurrent disorders.

Key Responsibilities:

- Assess client progress and ongoing support requirements
- Assist rental applications, identification, healthcare, training, and employment requests
- Educate clients, families, and healthcare professionals




- Make referrals using community resource knowledge
- Discuss case concerns with supervisors and integrated services

Requirements:

- Community social services diploma, typically two to three years
- Minimum one year relevant experience or equivalent
- Therapeutic case management and group therapy skills
- Trauma-informed practice and strong de-escalation skills
- Vulnerable sector criminal records check completion

Bring sound judgment, therapeutic skills, and cooperative communication to PhoenixSociety’s substance use and mental health services.

📌 Substance Use Case Manager (Canada)
🏢 Phoenix Society
📍 Canada