Build customer relationships as a Markham banking contact centre specialist using empathy, consultative advice, and accurate digital navigation.

TD is hiring a full time representative supporting Personal and Commercial Banking customers. After twelve weeks of paid onsite training, you will work primarily offsite from a secure private workspace. Your responsibilities include understanding customer needs, answering inquiries, resolving concerns, and recommending suitable TD services while meeting established performance objectives.

Key Responsibilities:

- Understand callers’ unique banking needs and concerns
- Provide friendly support through TD product knowledge
- Ask questions and respond empathetically to customers
- Offer consultative advice for unspoken customer needs
- Balance service quality, compliance, and productivity metrics

Requirements:

- High school diploma or equivalent
- Curiosity to help customers resolve concerns
- Ability to multitask with speed and accuracy
- Flexibility and resilience in challenging situations
- Ability to work independently and collaboratively

Bring customer service, digital literacy, and sound judgment to TD’s Markham contact centre banking team.

📌 Markham Banking Contact Centre Specialist (Canada)
🏢 The Toronto-Dominion Bank (Canada)
📍 Canada